Webtech LiveChat

     Webtech LiveChat allows your web site visitors to connect to your company representatives and have their questions answered instantly by clicking on a live chat button embedded on your web site. Webtech LliveChat is a 100% hosted, on-demand live chat software solution which means there is nothing to install on your servers. For your staff, Webtech LliveChat creates a "bird's eye" view of every web site visitor and which page they are browsing in real-time. Instantly see which city and country your visitors are coming from and which particular product or service offering they are interested in. Provide a "virtual hand holding" with your visitors in order to assist them through purchases, while building trust in your company, and getting to know your customer on a personal basis.

Product Highlights

Chat: Supply service on-demand to website visitors.

Email: Efficiently manage inbound email traffic, and guarantee fast, accurate responses to customer inquiries.

Self-Service/Knowledgebase: Provide immediate answers to visitors searching for information on your website. With Webtech LiveChat, you can leverage the same powerful online tools used by Fortune 500 organizations... at only a fraction of the cost. While rich in functionality, Webtech LiveChat was designed with your budget in mind.

Benefits

Bridges the gap between your website and phone channel

      Let your website visitors have a chat with sales or customer service agents instantly, while maintaining full visibility into the customer online session.

Improves agent productivity and lowers customer interaction costs

      Eliminate time-consuming switching between screens and programs. Because customer issues are quickly and efficiently resolved, you will experience drops in phone call and email volume.

Increases customer satisfaction and loyalty

      Sophisticated tracking mechanisms prevent customer inquiries from falling into a black hole. In contrast to your competitors, you can deliver seamless service, meticulous follow-up and precise responsiveness.

Increase Online Sales

      Boost your online revenues with higher conversion rates, larger order size and shorter sales cycle by using the combined power of live chat, email and self-service. Proactively engage the right visitor, using the right communication channel, at the right time.